FAQ's

General FAQ’s

How to measure

Frequently Asked Questions

Manufacturing and Installation:

Where are your products from?

We source our products from South Africa’s Leading Manufacturers and Importers.

Who installs your products?

We have a network of installers who have all been given rigorous training to ensure that your installation is seamless. Whether it be blinds, shutters or a security gates, flooring or curtains they will adhere to our high standards of workmanship. We pride ourselves on our service… from measurement through to manufacture, installation, after sales service.

Is there a lead time for order placements?

It depends on the product you have ordered. We custom make all the products and our production for the delivery of window blinds is 7-10 working days from order placed and deposit received, whereas for shutters the turnaround time is 10-15 working days from order placed and deposit received. Flooring 7 working days. Curtaining 15 Working days.

What are your payment terms?

Upon approval of the order a deposit is required, once received your order is placed in production.. The balance is paid on the day/ day before installation.

Shutters:

Do you manufacture shutters that can be installed outdoors?

Yes we do and have a choice of two. The Hurricane Aluminium Shutters are ideal for external use and protect windows and glass doors from extreme weather conditions. They are made from 100% aluminium so will not rust and are easy to maintain.

ShutterGuard® go one step further by merging the style of aluminium shutters with extra security with our patented Gear-lock system and the louvre lock pin that secures the closed louvre panels, an additional security feature, making these shutters virtually impenetrable and burglar proof.

What about indoor Shutters, do they count as security?

Our Thermowood® shutters are manufactured from a durable, specially engineered wood substitute – extruded PVC – that has been thoroughly tested under stringent humid, hot and dry conditions to ensure longevity. It is impervious to moisture, fire resistant and easy to clean and will not crack, split or warp and although excellent at controlling light, heat and noise, they are not security shutters and therefore not burglar proof. If you are looking for indoor shutters for security, your best option would be the ShutterGuard® Aluminium Security Shutters.

How secure are your security Shutters?

Our ShutterGuard® Security Shutters combine the art of security and style: they are made from aluminium, have a Gear-locking system that includes a locking pin to secure the louvres, making them virtually impenetrable and burglar proof.

The Hurricane Aluminium Shutters are designed to protect doors and windows from bad weather, they are more secure than Thermowood® but are not security shutters.

Do you supply wooden shutters?

Our Thermowood® shutters are manufactured from a durable, specially engineered wood substitute – extruded PVC – they look like wood but are more durable and won’t crack, split or warp, are impervious to moisture, fire resistant, easy to clean and give excellent control of light, noise and temperature.

Is it possible to order products in different colours than those readily available?

We offer a wide selection of colours for all our window blinds but these can be customised for you. Our ShutterGuard® Aluminium Security Shutters and Hurricane Shutters are also offered in a matt finish, in a colour of your choice. However, our Thermowood® Shutters and Durador® are only available in the standard colours.

Quotation Requirements:

Would Interior Images advise me on the best suitable products for my requirements and bring the samples for me to view?

Absolutely! We will come out armed with our product books to evaluate your requirements, show you our solutions, measure, advise and provide a quote. All of this is without any obligation.

How do I get a consultant from interior images to my house or office for a quotation?

Send us an enquiry and we’ll contact you to make an appointment.